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Frequently Asked Questions
Subscriptions
How Do I Manage My Subscription?
You have two options for managing your subscription.
1) Log into your account and click "Manage Subscription". If you do not have an account, please create one.
2) When subscribing you will have received an email with the subject "Your Coffee Subscription". That email contains a button to easily access your subscription.
If you're still having trouble, please email us at support@bigshoulderscoffee.com or fill out our contact form.
What Coffee's Are Available For Subscription?
We currently offer four roasts on subscription:
Can I Pause My Subscription?
Yes, you can pause your subscription in your subscription dashboard.
Log in to your account > Click "Manage Subscriptions" > Scroll down and click "Pause Subscription"
Can I Cancel My Subscription?
Yes, you can cancel your subscription in your subscription dashboard.
Log in to your account > Click "Manage Subscriptions" > Click "Cancel Subscription"
How Do I Change My Coffee Blend?
Yes, you can cancel your subscription in your subscription dashboard.
Log in to your account > Click "Manage Subscriptions" > In your product details click "Swap Product"
Will You Be Adding New Blends To Subscriptions?
Yes! We plan to have more roasts available for subscriptions.
Be sure to subscribe to our newsletter to get updates.
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